📦 Shipping Policy

At Turtiva, we want your order to reach you safely, quickly, and hassle-free. 🚚💨

📍 Shipping Areas

We currently deliver orders across South Africa 🇿🇦.

🚚 Processing Times

Orders are usually processed and packed within 1–2 business days after payment has been confirmed. 📦

Orders placed on weekends or public holidays will be processed on the next business day.

⏱️ Delivery Times

Once your order has been dispatched, delivery typically takes 2–5 business days, depending on your location and the courier service.

Please note that delivery times are estimates and may occasionally be affected by courier delays, weather, peak periods, or circumstances outside our control. 🙏

💰 Shipping Costs

Shipping fees are calculated and displayed at checkout before you complete your purchase. 💳

Any free-shipping promotions will be clearly advertised on our website and will be subject to the applicable terms and conditions.

📦 Tracking Your Order

Once your order has been dispatched, you may receive tracking information via email or WhatsApp 📲, allowing you to follow your parcel's progress.

🏠 Incorrect Delivery Information

Please make sure your delivery address and contact details are correct before placing your order.

We cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete information provided at checkout.

⚠️ Delayed or Lost Parcels

While we work with trusted courier partners, unexpected delays can sometimes happen.

If your parcel appears to be significantly delayed or lost, please contact our customer support team and we will assist you in contacting the courier and resolving the issue. 🤝

📦 Damaged Packages

If your parcel arrives visibly damaged, please take photographs of the packaging and product before opening or using the item. 📸

Contact us as soon as possible so we can investigate the issue and assist you.

❓ Questions About Your Order?

We're here to help! ❤️

If you have any questions about your delivery, tracking information, or shipping, please contact our support team.

📧 Email: turtiva.co.za@gmail.com
📱 WhatsApp/Phone: 079 498 9738

Thank you for shopping with us! 🛍️❤️